Communication Chain

Following any communication from the office or Snow Commanders, you are expected to respond within a reasonable amount of time. Response rates should be 2 hours out of storm mode and within 15 minutes during storm mode.  

It is imperative that you confirm all communication whether it’s sent via Voxer, phone, email or text. An acknowledgement is always expected.

Chain of Communication starts at dispatch and moves to snow commander then plow/salt operators, equipment operators, sidewalk team and shovelers.

Remember, your main point of communication when on a job site is your snow commander.

• Related Articles

• Communication Methods

  Prior To Event Email Vox During Event (NO TEXTING OF ANY KIND DURING A STORM) Voxer - Used for all basic communication. Do not use Voxer to hold a conversation.  It is a simple way to communicate with your snow commander as well as snow dispatch and ...

• Communication Rules

  Speak clearly. Get right to the point.  During a weather event time is precious. Do not use Voxer or CB as an outlet for entertainment. They are to be used for work purposes only. NO FOUL LANGUAGE OF ANY KIND OVER VOXER OR CB. Keep the volume up as ...

• Communication Words

  10-4 Message received; I understand; ok; all right Affirmative / Affirm Yes Negative No Come in You may begin speaking now Copy I heard what you just said; ok; all right Go ahead or Send your traffic Send your transmission Out I have finished talking ...

• Dashboard - Forms

  Proper communication is critical for all Xtreme Snow Pros team members. In addition to other notification methods, including speaking with a supervisor, the correct form for the specific incident or request must be filled out. This is a requirement ...

• Xtreme Standards

  Xtreme Snow Pros, recognized as one of the most progressive, technology advanced in the snow industry in North America, is committed to excellence in every phase of its operation. Customer Experience At Xtreme Snow Pros, we've created an environment ...