Customer Experience

At Xtreme Snow Pros, we've created an environment where the customer is always the top priority. We cater to our clients' varying needs by offering a wide range of products and services.  We maintain a highly professional staff that understands and responds to each client's needs in a friendly, personal and professional manner. We use the most technologically-advanced programs and products, ensuring we are doing everything possible to surpass our client's expectations. It is expected that all team members and service providers create a positive experience during all interactions with clients.

Team Member Safety

Xtreme Snow Pros is committed to providing safe working conditions for its team members and service providers by being compliance with all current and applicable occupational health, safety and environmental laws.  We will develop additional operations, procedures, and policies we believe are needed to provide the safest work conditions. Through education and training, team members and service providers are expected to work in a safe manner and report any unsafe practices to management.

Communication

Xtreme Snow Pros uses technology in every aspect of its operation including team member and service provider communication. During snow and ice events, communication is of the utmost importance. It is expected that all team members and service providers respond to all messages, whether email, phone, text or two-way radio, in a timely manner and all communication is verified as received.

Environment

Xtreme Snow Pros expects proper use and storage of all salts, de-icing materials and anti-icing materials at all times. We will make every effort to prevent the development of harmful environmental conditions. It is expected that all team members and service providers work in a manner that has as little negative impact on the environment as possible.